Shopping Policy

At MySoul, we aim to offer a smooth, transparent, and safe shopping experience for all our customers.

Please read the following Shopping Policy to understand how we process orders, payments, offers, and overall customer support.

1. Order Placement

  • Orders can be placed directly through our website shopmysoul.com.
  • Once an order is placed, you will receive an order confirmation email/WhatsApp message.
  • Please double-check your name, address, and contact details before confirming the order.
  • Orders once placed cannot be edited, but you may contact us immediately for urgent corrections.

2. Payment Methods

We offer safe and secure payment options through trusted payment partners.

Available Payment Methods:

  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD) (additional charge may apply)

Special Offer: 💚 Extra ₹100 OFF on UPI payments

3. Pricing & Offers

  • All prices shown on the website are inclusive of applicable taxes.
  • Discount codes must be applied at checkout.
  • Offers and discounts may change without prior notice.
  • Only one coupon code can be used per order.

4. Order Processing

  • All orders are processed within 1–2 business days.
  • Once shipped, you will receive a tracking link via Email/SMS/WhatsApp.
  • Order processing may be delayed during festivals or high-demand periods.

5. Shipping & Delivery

  • We currently ship across India only.
  • Delivery time is 4–7 business days, depending on your location.
  • We use trusted partners like Shiprocket / Shipprime for delivery.

MySoul is not responsible for:

  • Incorrect address provided by the customer
  • Customer unavailable at the time of delivery
  • Courier delays due to uncontrollable situations

(Refer to our Shipping Policy for full details.)

6. Returns, Exchange & Refund

We aim to deliver only the best quality products. Please review our Return & Refund Policy carefully.

We only accept returns if:

  • Wrong product received
  • Damaged product received (unboxing video mandatory)

Returns must be requested within 2 days of delivery. No returns for change of mind or personal preference.

(Refer to our Return & Refund Policy for complete information.)

7. Product Authenticity

  • All crystals and gemstones sold by MySoul are 100% natural.
  • Every product is inspected and prepared with care before dispatch.
  • No artificial or dyed stones are used.
  • Natural variations in color, texture, or pattern are normal and indicate genuine authenticity.

8. Customer Support

For any help, queries, or concerns, you can contact us:

📧 Email: help@shopmysoul.com 📞 Phone / WhatsApp: +91 80873 79766 📍 Address: Second Floor, House No. 2, BLK-1, State Bank Colony, New Delhi, North West Delhi, Delhi – 110009 🕐 Support Hours: Monday to Saturday — 10:00 AM to 6:00 PM

We aim to respond within 24 hours.

9. Consent

By placing an order on shopmysoul.com, you agree to our:

  • Shopping Policy
  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy
  • Terms & Conditions