Privacy policy

This Privacy Policy explains how ShopMySoul ("we", "us", "our") collects, uses, stores and discloses your personal information when you visit or make a purchase from shopmysoul.in (the "Website"). By using the Website, you agree to the collection and use of information as described in this Policy.

DPDP Act 2023 Aligned SPDI Rules 2011 Your Data Is Never Sold Named Grievance Officer

This Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Your Consent

By accessing the Website, creating an account, or placing an order, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with this Policy, please do not use the Website.

2. Information We Collect

Contact and account information: name, email address, phone number, billing address and shipping address, collected when you register, check out, or contact our support team.

Order and payment information: products ordered, order value, and transaction records. We do not store your card, UPI or net-banking details on our servers — these are captured directly and securely by our payment gateway (Razorpay or equivalent).

Device and usage information: browser type, IP address, time zone, pages viewed, and cookies, collected automatically to help the Website load correctly and to understand how customers use our store.

Communications: messages you send us via WhatsApp, email or our contact form, and any reviews or comments you post.

3. How We Use Your Information

  • To process and fulfil your orders, arrange shipping, and send order confirmations and invoices.
  • To respond to your queries and provide customer support.
  • To send you updates about your order, and — only where you have opted in — offers, newsletters or promotions.
  • To detect and prevent fraud, and to keep the Website and your data secure.
  • To improve our products, Website and overall customer experience.

4. Cookies

We use cookies and similar technologies to keep the Website functioning correctly, remember your cart and preferences, and understand how the Website is used. You can control or disable cookies through your browser settings; please note that disabling cookies may affect parts of the Website's functionality.

5. Sharing Your Information

We do not sell your personal data. We share it only with trusted service providers who help us run the store, and only to the extent necessary:

  • Shopify — our e-commerce platform, which hosts the Website and stores order data securely.
  • Payment gateways (such as Razorpay) — to process your payment securely.
  • Courier and logistics partners — your name, address and phone number are shared solely to deliver your order.
  • Analytics providers (such as Google Analytics/Meta) — to understand aggregate Website usage.
  • Legal and regulatory authorities — where required to comply with the law, a court order, or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required under applicable tax, accounting and consumer-protection law. You may request deletion of your data at any time, subject to these legal retention requirements.

7. Your Rights

Under the DPDP Act, 2023 and applicable Indian law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, and withdraw your consent to processing at any time. To exercise any of these rights, contact our Grievance Officer using the details in Section 10 below.

8. Children's Privacy

The Website is intended for users aged 18 years and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Data Security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Grievance Officer & Contact

If you have questions about this Policy or wish to exercise your rights, please contact our Grievance Officer:

Name: ShopMySoul Customer Care Team
Email: support@shopmysoul.com
Phone/WhatsApp: +91 80873 79766
Address: Second Floor, House No. 2, BLK-1, State Bank Colony, New Delhi, North West Delhi, Delhi – 110009
Hours: All 7 days, 10:00 AM – 7:00 PM

We acknowledge requests within 48 hours and aim to resolve them within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes take effect once posted on this page. We encourage you to review this page periodically.

Last updated: August 22, 2026