Terms of service

These Terms of Service ("Terms") govern your use of shopmysoul.in (the "Website") and any purchase you make from us. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Us

This Website is owned and operated by Innersoul Technologies Private Limited (brand: "ShopMySoul"), GSTIN 07AAHCI9214J1ZC, having its registered/operational address at Second Floor, House No. 2, BLK-1, State Bank Colony, New Delhi, North West Delhi, Delhi – 110009. You can reach us at support@shopmysoul.com or +91 80873 79766.

2. Eligibility

You must be at least 18 years of age, or using the Website under the supervision of a parent or legal guardian, to place an order. By using the Website, you confirm that you meet this requirement.

3. Products & Pricing

We make every effort to display our products, their descriptions and prices accurately. However:

• Actual product colour may vary slightly from what you see on screen, depending on your device display, and — for natural materials like rudraksha and stones — due to natural variation in each piece.
• Prices are subject to change without notice; you will always be charged the price shown at the time you place your order.
• We reserve the right to limit quantities, refuse or cancel an order (for example due to a pricing error, stock unavailability, or suspected fraud), in which case any amount charged will be refunded in full.

4. Orders & Payment

Placing an order is an offer to buy, which we may accept or decline. We accept payment via the methods shown at checkout, including UPI, cards, net banking, and Cash on Delivery where available. All prices are inclusive of applicable GST unless stated otherwise.

5. Shipping & Delivery

Shipping timelines, charges and coverage are detailed in our Shipping Policy, which forms part of these Terms.

6. Returns, Refunds & Cancellations

Our return, refund and cancellation terms are detailed in our Refund & Return Policy, which forms part of these Terms.

7. Important — Spiritual Products, No Guaranteed Outcome

Please use your own discretion when purchasing, and consult a qualified professional for medical, legal or financial matters.

8. Intellectual Property

All content on this Website — including text, images, logos and design — is the property of ShopMySoul or its licensors and may not be copied, reproduced or used without our written permission.

9. User Conduct

You agree not to use the Website for any unlawful purpose, to submit false or misleading information, or to interfere with the security or normal functioning of the Website.

10. Limitation of Liability

To the extent permitted by law, ShopMySoul's liability for any claim arising from your use of the Website or a product purchased from us is limited to the amount you paid for the relevant order. We are not liable for indirect or consequential losses. Nothing in this section limits any right you have as a consumer under the Consumer Protection Act, 2019 that cannot be excluded by agreement.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Delhi, India, without prejudice to any right you have to approach a consumer forum under applicable law.

12. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if you have a complaint or grievance, please contact our Grievance Officer:

13. Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

Questions about these Terms can be sent to support@shopmysoul.com.

Last updated: August 22, 2026